Common questions

‘Broadband’ is a technical term used to describe wide bandwidth characteristics of a transmission medium. In the context of the Broadband for Seniors program, this term refers to the opportunity to broaden our minds by embracing modern information and communication technology.

If you do not have a BFS Kiosk in the vicinity of your residence or cannot attend a Kiosk for health or any other reasons, you still can make full use of the Online Tutorials via your computer at home or any other location with Internet connection. If required, you can call the BFS Helpline to request initial assistance how to sign into and use the Online Tutorials.

If you do not have a BFS kiosk nearby or you cannot attend a kiosk for other reasons, you still can make full use of the Online Tutorials via your computer at home or any other location with Internet connection. If required, you can call the BFS Helpline to request initial assistance how to sign into and use the Online Tutorials.

A Broadband for Seniors kiosk is an Internet kiosk available to anyone 50 years or over, who wants to learn how to use a computer and surf the Internet free of charge.

Broadband for Seniors kiosks are located in different types of organisations; for example, some kiosks are located in RSL Clubs. You should check with the kiosk host organisation about their individual requirements when you first make contact.

The training at a BFS kiosk covers:

  • word processing
  • web browsing
  • sending emails.

Additional training needs would need to be negotiated between seniors and volunteer tutors.

Primary users are senior residents of Australia aged 50 years and over. Secondary users are volunteer tutors who help/ support seniors, and the hosting organisation employees who supervise the kiosk.

This will depend on the individual policy of the kiosk you contact. Remember to check with the kiosk when you first make contact.

This will depend on the individual kiosk’s site policy. Remember to ask about this when you first make contact.

You can save the files to a USB devices or external portable disk drive.

No. The kiosk services include access to computers, the Internet and some training. However, a club membership fee may be required by some organisations hosting a kiosk to cover club insurance. The online training available on this website is also free of charge.

Broadband for Seniors kiosks are located all over Australia. Click Find A Kiosk to search and locate your nearest kiosk.

To get started, contact a Broadband for Seniors kiosk in your local area. A volunteer tutor at the kiosk will help you to use the kiosk’s computers in a way that suits your individual needs.

Click Find A kiosk to locate a kiosk near you. Then call the phone number listed for details about opening hours. If a kiosk in the directory does not have a phone number listed, this means it is a restricted kiosk and may not be open to the public.

Many kiosks provide access for people with a disability; however, make sure that you check when you make contact with a kiosk in your area. Find a kiosk in your community.

Touch here for menu