Frequently asked questions

Broadband for Seniors kiosks must meet and maintain certain standards, including:

  • being able to offer a safe, secure and friendly environment that is non-threatening to senior Australians
  • being willing to host a kiosk and provide free internet access and training to senior Australians
  • being able to demonstrate the space available has suitable lighting, air-conditioning and heating, and can be accessed by persons with a disability
  • being able to provide access to amenities
  • having adequate public liability arrangements in place.

However, the resources and the professional development events available on this website are freely available to everyone.

If you are having trouble finding volunteers, contact your BFS networker or call the Helpline on 1300 795 897. Or seek some ideas from the BFS Google group. This Group is all about collaboration, problem solving and sharing information. Join the conversation now.

Kiosk hosts are responsible for the maintenance of the kiosk computers but if you are experiencing any difficulties feel free to contact the Helpline on 1300 795 897. If we can’t solve your problem, we may be able link you in with other support networks. For example, did you know there’s a forum for BFS volunteer tutors with some real gurus who may be able to quickly solve your problem? The BFS Google group is all about collaboration, problem solving and sharing information. Join the conversation now.

Also check out the Troubleshoot resource on the Helpful resources page.

The training at a BFS kiosk covers:

  • word processing
  • web browsing
  • sending emails.

Additional training needs would need to be negotiated between seniors and volunteer tutors.

Any person working in a BFS kiosk must be screened by the kiosk to ensure they are suitable to undertake the role. It is the kiosk’s responsibility to ensure that police checks are conducted regularly for anyone working with Vulnerable Persons, including volunteer tutors. Kiosks are also responsible for ensuring that tutors and other personnel working with seniors in a Broadband for Seniors kiosk:

  • are fit and proper persons
  • are not prohibited under a law of the Commonwealth, State or Territory from being employed or engaged in any capacity where they may have contact with Vulnerable Persons.

There are various providers of police check services; for example, Crimcheck Ltd offer a service for not-for-profit organisations at a reduced rate. Please note: police checks are not processed through the BFS program.



BFS volunteer tutors are not alone. They are part of a network of support through the BFS community of practice, which includes access to:

Preferred hours of operation are four hours per day between 10am to 4pm Monday to Friday.

Within a kiosk’s hours of operation, there should be specific times when volunteer tutors are able to assist senior Australians and provide training. These training times will vary between each kiosk in response to demand.

During the kiosk’s hours of operation, but outside of training hours, senior Australians should be able to make use of the kiosk computers and the Internet.

Primary users are senior residents of Australia aged 50 years and over. Secondary users are volunteer tutors who help/ support seniors, and the hosting organisation employees who supervise the kiosk.

Broadband for Seniors is a Federal Government funded initiative to provide a friendly environment where seniors can develop basic computer and Internet skills for free. An additional aim is to build community participation and social inclusion amongst older Australians.

Many kiosks are open to the public; however, some such as those located in aged care facilities may not support public access for security reasons.

Touch here for menu